Senior Business Systems Analyst, CRM

TL;DR

Senior Business Systems Analyst, CRM (Salesforce): Translating business needs into scalable Salesforce solutions for sales, marketing, field inventory, and service capabilities with an accent on process improvements, user experience, and cross-system integrations. Focus on leading complex requirements analysis, designing intuitive workflows, and supporting sales execution, territory management, and commercial insights.

Alameda, CA. Willingness and ability to work onsite required. Business travel 5-10%.

Annual Base Salary Range: $132,000 - $200,000/year

Company

Global healthcare company focused on innovative therapies for challenging medical conditions, headquartered in Alameda, California.

What you will do

• Partner with sales, operations, marketing, and service teams to translate needs into system capabilities and process improvements.
• Lead analysis and solution design for Salesforce Sales Cloud, Marketing Cloud, Life Sciences Cloud, and integrated platforms.
• Support sales processes including lead/opportunity management, territory alignment, quoting, and rep productivity.
• Design and improve Field Inventory Management workflows, integrations with ERP, and operational processes.
• Define requirements, user stories, process maps; collaborate on design, build, testing, and deployment.
• Enhance user experience with simplified workflows, Flows, reporting, dashboards, and emerging AI capabilities like Agentforce.

Requirements

• Bachelor's in business administration/IT or related + 7+ years as Business Systems Analyst with cloud CRM platforms.
• Strong Salesforce Sales Cloud experience; familiarity with Marketing Cloud/Life Sciences Cloud.
• Knowledge of Salesforce fundamentals: data/security models, page layouts, reporting, Flows.
• Experience with commercial processes: campaigns, leads, opportunities, territories, sales ops.
• Strong requirements gathering, process mapping, user stories, stakeholder management, analytical skills.
• Proficiency with Microsoft Office and collaboration tools.

Nice to have

• Data Cloud, Agentforce, AI workflows exposure.
• ERP/MDM/CPQ integrations, SQL queries, BI tools (Tableau, Power BI).
• Field Inventory Management, regulated industry (med devices/pharma) experience.
• Salesforce Admin, Scrum/Agile, PMP certifications.

Culture & Benefits

• Collaborative environment with constant learning and performance rewards.
• Competitive package: medical/dental/vision, 401(k) match, paid parental leave, 11 holidays, 15+ vacation days, sick time.
• Equity program; opportunity to impact treatments for devastating diseases.