Business Systems Analyst (Salesforce)

Location: Chicago (Green St), Illinois, United States

Company

hirify.global provides a cloud platform for the insurance economy, using enterprise technology and AI to support insurers, repairers, automakers, and parts suppliers.

What you will do

• Facilitate stakeholder discussions and translate business needs into prioritized, measurable requirements.
• Define current-state and future-state processes, models, use cases, user stories, plans, and solutions.
• Analyze business processes, perform gap assessments against Salesforce functionality, and recommend best-practice solutions.
• Act as a liaison between business stakeholders and IT development, ensuring requirements become clear technical specifications.
• Design and support Salesforce AI use cases, including Agentforce, Einstein, Prompt Builder, record insights, and AI-assisted process automation.
• Define reporting requirements, build Tableau and CRM analytics dashboards, and support self-service, data-driven decision-making.

Requirements

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field, or equivalent relevant experience.
• At least 5 years of experience as a Business Systems Analyst, Business Analyst, Salesforce Analyst, or in a similar enterprise systems role.
• 5+ years of Salesforce Sales Cloud or Service Cloud experience required.
• Strong business acumen, communication, presentation, facilitation, organization, and time-management skills.
• Experience supporting CRM adoption for Sales, Customer Success, and Revenue Operations teams.
• Ability to work autonomously, collaborate effectively, influence stakeholders, and operate in a fast-paced, deadline-oriented environment.

Nice to have

• Experience with Tableau, CRM Analytics, Agentforce, Prompt Builder, or Data Cloud.
• One or more Salesforce certifications.
• Previous insurance industry experience.

Culture & Benefits

• Values include integrity, customer focus, innovation, inclusion and diversity, tenacity, and connection.
• 401(k) match, paid time off, and an annual incentive plan performance bonus.
• Comprehensive health insurance, adoption assistance, tuition reimbursement, and wellness programs.
• Stock purchase plan options and employee resource groups.

Hiring process

• A video interview is required and will be transcribed.
• Generative AI or automated assistance is not permitted during interviews unless explicitly allowed for a specific exercise.