Senior Manager, Strategy & Operations (Consumer Protection Team) (Fintech)

TL;DR

Senior Manager, Strategy & Operations (Consumer Protection Team) (Fintech): Identify and quantify customer experience insights and pain points across the customer journey, collaborate on solutions with cross-functional teams, and build systems to optimize product and service quality. Focus on driving high-impact projects through strategy translation, rigorous data analysis, hypothesis testing, and executive-level reporting.

Location: Hybrid with 3 days per week onsite in New York Headquarters; relocation assistance available for candidates outside NY/NJ area to NY, SF, or SLC offices. U.S. locations only with geographic pay adjustments.

Salary: $184,000 - $230,000 USD OTE (Tier 1 markets: NYC/SF); adjusted for other U.S. locations.

Company

Growth-stage NYC-headquartered FinTech creating hirify.globalible rent payment experiences to empower renters.

What you will do

• Partner with Director of Consumer Protection Team to set strategy and translate into goals and execution frameworks.
• Identify key challenges using business knowledge and analytical skills.
• Collaborate with Product Managers and functional leads to prioritize customer experience initiatives.
• Work with Analytics and Data Science to test hypotheses and build insight infrastructure.
• Manage diverse project portfolio, adapting to shifting priorities.
• Distill progress into executive reports and facilitate strategic reviews.

Requirements

• 5+ years relevant experience (e.g., management consulting, chief of staff, strategy, startup roles).
• Direct experience with high-growth tech/fintech preferred.
• Strong analytical skills; comfortable with data tools and partnering with Analytics/Data Science.
• SQL proficiency, familiarity with Tableau/Power BI/Sigma preferred.
• Excellent communication for complex topics; bias for action in fast-paced environment.
• Passion for customer impact and mission alignment.

Culture & Benefits

• Hybrid roles in NYC, SF, SLC with 2-3 days onsite; relocation assistance available.
• Competitive medical/dental/vision, company equity, 401(k) match (U.S.).
• Unlimited PTO + 13 holidays, parental leave, hirify.global Cares (non-profit match, pet adoption).
• Free hirify.global subscription; inclusive, diverse team across US, Australia, Canada, South America.