Client Experience Manager

TL;DR

Client Experience Manager (Digital Marketing): Serve as the primary point of contact for a portfolio of 20-40 clients, developing customized account strategies and driving upsells, renewals, and retention with an accent on SEO, local search optimization, and performance insights. Focus on fostering long-term relationships, monitoring campaign metrics, solving client challenges, and providing strategic recommendations based on market trends.

Location: Remote (US)

$65,000 - $75,000 per year

Company

Fast-growing digital marketing agency delivering customized SEO and local marketing campaigns for legal, medical, and dental clients across the country.

What you will do

• Develop and implement customized account strategies aligned with client business objectives
• Identify upsell opportunities, secure renewals, and demonstrate value through consistent communication
• Manage client relationships as primary liaison, building trust and addressing concerns
• Oversee portfolio of 20-40 clients, ensuring deliverables and coordinating with Client Success Managers
• Track performance metrics, analyze SEO data, and provide strategic insights and recommendations
• Represent at client events and create personalized client experiences

Requirements

• 3+ years client-facing experience in agency setting focused on SEO, local SEO, or digital marketing
• Proven track record managing relationships and driving retention
• Experience developing and executing organic SEO strategies
• Strong understanding of Google Business Profile optimization and local search marketing
• Experience analyzing SEO performance data and communicating insights
• Spanish language proficiency strongly preferred
• Excellent communication, problem-solving, and organizational skills
• Proficiency with Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management tools

Nice to have

• Experience in legal, medical, or dental industries

Culture & Benefits

• PTO: 2.25 weeks per year
• Health insurance benefits
• 401(k) plan after 1 year
• Remote work opportunity
• Core values: Do What You Say, Be Honest and Transparent, Proactive Not Reactive, Instill Trust, Always Do Better, Do the Right Thing
• Promotion from within with clear career growth paths and mentorship