Client Success Manager (SaaS)

TL;DR

Client Success Manager (SaaS): Own the full client lifecycle from onboarding to renewal for a high-volume portfolio of Corporate segment clients in landscaping and commercial cleaning with an accent on adoption, retention, and expansion. Focus on building multi-threaded relationships, driving value realization through data-informed strategies, and managing account health with structured playbooks.

Location: US Remote (fully remote)

Salary: $71,800 - $96,100 USD (for US residents)

Company

Leading SaaS provider for landscaping and commercial cleaning industries, part of the hirify.global family, trusted by thousands across US and Canada.

What you will do

• Serve as primary point of contact for ~100 Corporate clients, proactively managing book using health scores and data.
• Build multi-threaded relationships and mutual success plans tied to client ROI.
• Drive feature adoption, value delivery, and retention through structured tracking and renewals.
• Monitor risks, execute churn prevention playbooks, and identify expansion opportunities.
• Collaborate cross-functionally with Sales, Implementation, Product, and Support; maintain CRM hygiene in Salesforce.

Requirements

• 2–4 years in customer success, account management, or client-facing role, preferably B2B SaaS or landscaping
• Customer value and ROI mindset
• Strong communication skills adaptable to various audiences
• Ability to manage high-volume book with structure and autonomy
• Solutions-oriented attitude and proficiency in CRM tools like Salesforce

Nice to have

• Familiarity with field service management, landscaping, or commercial cleaning
• Experience with Gainsight or similar CS platforms
• Ownership of renewal cycles and commercial instincts

Culture & Benefits

• Flextime, flexible time off, learning and development opportunities, leadership training.
• Holistic health benefits: company-paid medical/dental/vision, FSA/HSA, 401k match, telehealth.
• Life stage support: parental leave, fertility services up to $20k, pet insurance, financial planning.
• Recognition via Bonusly and peer awards; comprehensive onboarding.