Strategic Customer Success Manager (SaaS)

TL;DR

Strategic Customer Success Manager (SaaS): Managing the post-sale lifecycle for a portfolio of B2B enterprise customers with an accent on retention and long-term value realization. Focus on driving successful renewals, mitigating churn risk, and aligning product usage with measurable business outcomes.

Location: Hybrid: Must be based in San Francisco, CA (Office attendance required Tuesday, Wednesday, and Thursday)

Salary: $123,000 – $145,000

Company

hirify.global is a customer operations platform designed for B2B complexity, helping companies scale while maintaining customer connection.

What you will do

• Own the end-to-end lifecycle for a book of business, driving renewals through proactive planning and negotiation.
• Execute renewal strategies 90–120 days in advance to identify and mitigate risks.
• Develop relationships with key stakeholders to align on success metrics and business outcomes.
• Monitor product usage and engagement to address adoption gaps and ensure ROI.
• Lead business reviews and strategic check-ins to reinforce value and find growth opportunities.
• Document account health and advocate for customer needs internally.

Requirements

• 5+ years in Customer Success or client-facing roles within B2B SaaS.
• Proven experience owning renewals and retention for Enterprise accounts.
• Strong commercial instincts for leading contract conversations.
• Ability to translate usage data into actionable insights.
• Excellent communication and stakeholder management skills.
• Must be based in San Francisco and work from the office Tuesdays, Wednesdays, and Thursdays.

Nice to have

• Experience in a high-growth startup environment.
• Experience managing mid-market or enterprise accounts.
• Familiarity with CRM and CS platforms like Salesforce or Gainsight.

Culture & Benefits

• Competitive salary and equity in a post-series D company.
• Private health insurance and mental health support via Workplace Options.
• Paid parental leave and flexible time off policy.
• $100 monthly lifestyle stipend for fitness and wellness.
• Wellness Days and annual Winter Break (offices closed from Christmas to New Year's).