Outbound Caller (E-commerce)

TL;DR

Outbound Caller (E-commerce): Managing outbound communications with partner stores to provide support and gather feedback with an accent on relationship building and issue resolution. Focus on optimizing follow-up processes and maintaining high service standards within a CRM system.

Location: Remote

Company

hirify.global is a growth marketing agency specializing in driving revenue for crowdfunding and e-commerce businesses through performance-based strategies.

What you will do

• Initiate outbound calls to partner stores to follow up on interactions, orders, and concerns.
• Resolve store inquiries and act as a liaison between clients and internal teams.
• Collect and document store feedback to drive product and process improvements.
• Maintain accurate records of call outcomes and feedback within the CRM system.
• Generate regular reports summarizing feedback trends to support strategic planning.
• Identify opportunities to optimize communication efficiency and follow-up processes.

Requirements

• 1–2 years of experience in outbound calling, customer service, or account management.
• Excellent spoken and written English communication skills.
• Strong customer service orientation and proven relationship-building skills.
• Ability to work independently and maintain accuracy under pressure.
• Comfortable working remotely and during night shifts.

Culture & Benefits

• Full remote flexibility.
• International collaboration and professional growth opportunities.
• Supportive and people-focused team culture.