Engagement Manager (CX)

TL;DR

Engagement Manager (CX): Leading the sales and delivery of Customer Experience solutions with an accent on client relationship growth and strategic CX architecture. Focus on managing large contact center implementations and optimizing delivery processes to ensure high-impact results.

Location: Remote (Willingness to travel through the US is required)

Company

hirify.global is a fast-growing system integrator providing strategic Customer Experience (CX) solutions to their clients.

What you will do

• Develop, maintain, and grow strategic client relationships and lead key aspects of the sales process.
• Facilitate buy-in for proposed CX solutions from top-level client management.
• Lead delivery teams from project planning through final execution.
• Manage day-to-day interactions and expectations with client executives and sponsors.
• Optimize delivery processes and methodologies to enhance operational efficiency.
• Provide leadership and support for delivery teams and participate in recruitment activities.

Requirements

• 10+ years of IT consulting experience.
• 3+ years of experience leading CX projects.
• Proven experience with large contact center implementations.
• Ability to manage consulting teams to produce high-quality client deliverables.
• Strong analytical and technical skills to independently develop CX strategies and solution architectures.
• Must be willing to travel through the US.

Culture & Benefits

• Collaborative yet flexible work environment.
• Excellent compensation and benefits package.
• Opportunity to work in a fast-growing organization.