Commercial Customer Success Manager (NaaS)

TL;DR

Commercial Customer Success Manager (NaaS): Managing post-sale account growth and customer retention for a global NaaS leader with an accent on upselling, cross-selling, and driving product adoption. Focus on expanding revenue from existing accounts, owning the renewal process, and acting as a trusted advisor for enterprise customers.

Location: Remote (Germany)

Company

Global leader in Network as a Service (NaaS) transforming how businesses connect to the cloud, data centers, and each other.

What you will do

• Collaborate with Direct Sales Executives and Solution Architects to grow and retain revenue from existing customers.
• Execute upsell and cross-sell opportunities to meet quarterly expansion targets and maintain a growth pipeline.
• Own the renewal process, converting month-to-month customers to term subscriptions to increase long-term revenue.
• Act as a trusted advisor for onboarding, enablement, and introducing new product enhancements and ecosystem partners.
• Drive solution awareness and adoption through sequenced outreach communications across a large customer base.
• Collaborate with internal teams, including Engineering, Product, Finance, and Legal, to ensure a seamless customer experience.

Requirements

• Fluent in German and English.
• Must be based in Germany.
• 3+ years of experience within the Enterprise software market or Internet/Telecommunications industries.
• 3+ years of experience in an Account Management or Customer Success role.
• Proven ability to deliver revenue results using a consultative-based selling approach.
• Strong communication skills and ability to collaborate across internal and external organizations.

Nice to have

• Experience in proposing or deploying cloud and virtualized compute solutions in enterprise customer environments.

Culture & Benefits

• Flexible working environments.
• Generous study and training allowance with 5 days of paid study leave.
• Health and wellness program.
• Birthday leave and contemporary workspaces.
• Collaborative, supportive, and curiosity-driven team culture.