Scale Customer Success Manager (DACH)

TL;DR

Scale Customer Success Manager (SaaS): Driving product adoption and customer satisfaction for a high volume of accounts in the DACH region with an accent on scalable digital engagement and health monitoring. Focus on implementing digital plays, identifying expansion opportunities, and optimizing GRR/NRR metrics.

Location: Hybrid in Prague (2–3 days in office per week)

Company

hirify.global is a powerful work management platform designed to remove complexity and increase productivity for teams and organizations.

What you will do

• Execute engagement strategies using digital plays such as webinars, automated email campaigns, and in-app messaging combined with targeted 1:1 interactions.
• Drive product adoption and user satisfaction across a high volume of accounts using scalable approaches.
• Monitor customer health metrics (GRR and NRR) to identify trends and recommend strategies for retention and growth.
• Identify and nurture potential account expansion opportunities based on insights from digital interactions.
• Contribute to the establishment of best practices for a digital-first approach in customer success initiatives.

Requirements

• 2+ years of experience in Scale Customer Success, Account Management, or similar customer-facing SaaS roles.
• Fluency in German and English (both written and oral).
• Proven experience in driving digital engagement campaigns.
• Strong organizational skills with the ability to efficiently manage large volumes of activities.
• Data-driven mindset and solid understanding of business processes and negotiation in an enterprise context.

Culture & Benefits

• Hybrid working model with 2–3 days of office attendance per week in Prague.
• 5 weeks of paid vacation and comprehensive sick leave compensation.
• Fully paid parental leave (18 weeks maternity / 4 weeks paternity).
• Practical perks including meal vouchers and an annual Prague travel card (Lítačka).
• Flexible benefit budget covering options like MultiSport card and pension savings plan contributions.