Customer Success Team Manager (SaaS Healthcare)

Location: Remote - US

Base salary: $90K–$100K per year

Company

hirify.global provides workforce compliance management technology and data solutions for healthcare professionals, employers, and regulators.

What you will do

• Lead, mentor, and develop a team of Customer Success professionals through coaching, training, and performance feedback.
• Guide CSMs managing enterprise, high-value, strategic accounts, including complex renewals, expansions, and upsells.
• Develop data-driven customer success strategies to improve satisfaction, retention, net revenue retention, and expansion.
• Analyze customer health trends to mitigate churn and identify product and service improvement opportunities.
• Partner with Operations to design and test customer workflows, improve processes, and manage team capacity and workload distribution.
• Present performance and customer insights to senior leadership and contribute to playbooks, best practices, and training materials.

Requirements

• 5+ years of Customer Success experience in a SaaS healthcare environment.
• 2+ years of experience managing Customer Success professionals in a SaaS environment.
• Experience managing enterprise-level accounts and driving retention, growth, and customer advocacy.
• Strong analytical, presentation, communication, delegation, and interpersonal skills.
• Proficiency with customer success platforms and CRM systems.
• Ability to work effectively in a fast-paced, dynamic, remote environment.

Nice to have

• Experience with Gainsight.
• Bachelor’s degree in Business Administration, Marketing, or a related field.

Culture & Benefits

• Remote-first, globally distributed work environment with office locations available for nearby employees.
• Health, dental, and vision insurance options, including employer contributions for eligible employees.
• Paid time off, paid holidays, birthday and volunteer time off, and additional leave options.
• 401(k) with company matching, professional development allowance, and lifestyle spending account.
• Employee assistance, fertility and hormonal support, family-building benefits, and pet insurance.

Hiring process

• People Ops introduction screen.
• Hiring manager interview followed by a team panel.
• Alignment interview with senior leadership.