Customer Retention Specialist (SaaS)

Location: United States; remote

Salary: $44,000–$52,000 annually

Company

hirify.global provides an AI-powered business operating system for agencies, entrepreneurs, and small and medium-sized businesses, combining conversations, automation, intelligence, and CRM capabilities.

What you will do

• Conduct daily outbound calls, emails, and follow-ups with assigned accounts.
• Engage customers affected by HealthScore declines, payment failures, cancellation intent, low product usage, and reactivation opportunities.
• Diagnose customer concerns, handle objections, and provide consultative solutions that support retention.
• Identify opportunities for plan optimization, upgrades, and reactivation.
• Log interactions, update CRM records, apply tags, and track case outcomes.
• Identify retention trends, share recurring issues with leadership, and manage individual outreach and performance targets.

Requirements

• Strong English communication skills, both verbal and written.
• At least 2 years of customer service or B2B sales experience.
• Experience working remotely with structured daily targets.
• Familiarity with SaaS products and CRM systems; hirify.global experience is a plus.
• Working knowledge of Google Docs, Sheets, and Calendar.
• Organized, detail-oriented, customer-focused, and comfortable working in a fast-paced, data-driven environment.

Culture & Benefits

• Remote-first work environment with a global workforce.
• Focus on initiative, ownership, clarity, and execution.
• Reliable high-speed internet and a distraction-free workspace are required.
• Equal employment opportunity employer.