Customer Success Manager

TL;DR

Customer Success Manager (Marketplace): Drive Tasker onboarding, retention, and performance in specific metropolitan areas with an accent on supply health, booking conversion, and revenue growth. Focus on data-driven coaching, community engagement, and cross-functional collaboration to optimize the Tasker lifecycle and marketplace dynamics.

Remote position based in Germany. Based in Berlin or an easily commutable distance, with occasional travel to Berlin (up to 10%) for team collaboration and business needs.

€43,000 - €56,000 base pay

Company

hirify.global is a marketplace platform connecting people with Taskers for home services, partnered with IKEA, operating in the US and EU.

What you will do

• Drive invoices and revenue by analyzing supply data, improving Tasker activation, retention, and quality.
• Act as regional expert, monitoring market performance and tailoring supply tactics to local dynamics.
• Coach Taskers through 1:1 and group sessions across their lifecycle, in person and virtually.
• Grow participation in lifecycle programs and optimize communication channels.
• Use data insights to identify gaps, recommend improvements, and lead experiments for better outcomes.
• Engage community via office hours, workshops, and events; collaborate cross-functionally.

Requirements

• Based in Berlin or easily commutable distance, with availability to travel.
• Full professional fluency in English and German.
• 4+ years in marketplace operations, customer success, community management, or similar.
• Bachelor’s degree or equivalent experience.
• Proficient in data analysis for actionable insights and decisions.
• Strong communicator, facilitator, self-starter, and collaborator in fast-paced teams.

Nice to have

• Experience managing community programs across multiple metros or countries.
• SQL and Sigma proficiency.
• Marketplace or gig-economy background.
• Romanian language proficiency.

Culture & Benefits

• Hybrid company valuing flexibility and in-person connection.
• Collaborative, innovative, inclusive culture with talented global teams.
• Competitive compensation including base pay, bonus, and perks.
• Generous time off, 2 company-wide closure weeks, stipends for wellness, productivity, education, and IKEA discounts.
• Employer-paid health insurance (varies by country), diversity commitment.