CS E-Invoicing Expert (Fintech)

TL;DR

CS E-Invoicing Expert (Fintech): Leading e-invoicing subject-matter expertise for European markets with an accent on regulatory compliance and customer enablement. Focus on translating complex fiscal mandates into practical guidance and leveraging AI tools for content creation and automation.

Location: Must be based in Austria or the EU (Vienna preferred; remote options in Spain and Germany).

Company

A B2B fintech company providing retail technology for digital receipts and secure, legally compliant transactions to combat tax fraud.

What you will do

• Act as the primary subject-matter expert for e-invoicing across all markets, supporting pre-sales conversations.
• Monitor European regulatory changes and translate them into actionable guidance for customers and internal teams.
• Train the CS team on e-invoicing and create supporting documentation, guides, and articles.
• Develop and validate AI-assisted content and videos using tools like Claude and Trupeer.AI.
• Serve as the first point of escalation for complex e-invoicing and fiscalization scenarios.
• Optimize workflows using automation tools such as Make.com and Confluence.

Requirements

• 3–5+ years of experience in e-invoicing, fiscalization, or tax compliance.
• Proven experience in customer-facing or consulting roles.
• Deep working knowledge of Peppol, EN16931, and country-specific e-invoicing mandates.
• Fluent English (C1).
• Must be based in Austria or be open to working remotely within the EU.
• Advanced proficiency as an AI user, capable of critically validating AI-generated output.

Nice to have

• German language proficiency.
• Hands-on experience with content or video creation.
• Experience with automation tools.

Culture & Benefits

• Supportive environment that encourages growth, experimentation, and learning from failure.
• 25 vacation days per year for employees based in Austria.
• Flexible working hours and a hybrid work arrangement.
• Choice of company hardware (Windows, Linux, or Mac).
• Public transportation ticket and access to a modern office in Vienna.

Hiring process

• Resume screening and initial contact.
• Cultural fit interview.
• Skill and team fit discussion with the future team lead and colleagues.