Sr. Customer Success Partner (Global Vertical)

TL;DR

Sr. Customer Success Partner (Global Vertical): Manage and grow revenue in strategic enterprise accounts through sales of background screening products and solutions with an accent on strategic account planning, cross-functional resource deployment, and competitive analysis. Focus on identifying upsell opportunities, delivering client business reviews, and resolving issues to maintain service levels.

Location: 100% remote, must be located in the United States, up to 20% travel required.

Salary: $90-110K base annually.

Company

Leading provider of mission-critical background screening solutions to Fortune 100 and Global 500 brands undergoing technology transformation.

What you will do

• Develop strategic account plans, track revenue trends, and meet quarterly/annual revenue objectives in named global accounts.
• Identify upsell opportunities, additional products, and required cross-functional resources to penetrate accounts.
• Prepare and deliver quarterly/annual client business reviews and manage action/project plans.
• Analyze trends, recommend program changes, intervene for customer satisfaction, and maintain knowledge of client programs.
• Build and maintain C-level relationships, provide internal leadership, and partner with account teams on performance.
• Manage contractual documentation, renewals, RFPs, monitoring/reporting, and host client calls.

Requirements

• Must be located in the United States with ability to travel up to 20% including overnight.
• Bachelor's Degree or equivalent; MBA preferred.
• 7+ years in sales account management for strategic national/global accounts with C-level experience.
• Strong communication, organizational, analytical, and problem-solving skills.
• Proficiency in MS Office; familiarity with Salesforce, PowerBI/Lookr Analytics helpful.
• Experience navigating large organizations and building internal partnerships.

Nice to have

• Familiarity with Staffing, BPO, or RPO industries.
• Professional sales environment experience.

Culture & Benefits

• Work remotely with occasional travel.
• Medical, Vision, Dental, supplementary benefits, 401k with employer match, ESPP.
• Competitive PTO, 9 paid holidays.
• Tech/growth opportunities with supportive leaders.
• Values: Honesty, respect, client-first, innovation, team collaboration.