Client Success Manager (Nearshore)

TL;DR

Client Success Manager (Nearshore): Managing low-touch/tech-touch clients ensuring seamless delivery, high satisfaction, and business outcomes with an accent on proactive engagement, issue resolution, and escalation management. Focus on monitoring client health metrics, identifying expansion opportunities, and driving adoption through education and automation.

Location: 100% remote (Bogota, Colombia / Nearshore)

Company

hirify.global coaches clients to ensure employees feel valued and supported for amazing customer experiences.

What you will do

• Serve as part of a shared team supporting a portfolio of low-touch/tech-touch clients with proactive communication via emails, webinars, and automated check-ins.
• Monitor client health metrics, own issue resolution from identification to closure, and coordinate escalations with internal teams.
• Identify cross-sell and up-sell opportunities, passing qualified leads to sales.
• Track usage metrics, feature adoption, and trigger automated outreach based on thresholds.
• Host webinars, create knowledge base content, and offer office hours or chat support.
• Use CRM, analytics, and automation tools for operational excellence and process improvements.

Requirements

• Reading, writing, and speaking fluency in English is a MUST-HAVE
• 2–4 years in Client Success, Account Management, or related roles (preferably SaaS, technology, or consulting).
• Strong problem-solving, communication, and organization skills.
• Ability to manage multiple client accounts at scale.
• Familiarity with CRM systems, analytics dashboards, and tech-touch platforms.
• Experience in issue resolution and escalation management across stakeholders.

Nice to have

• Understanding of contact center operations, CRM platforms, AI solutions, or analytics.