Customer Success Manager

TL;DR

Customer Success Manager (EdTech/SaaS): Own and manage a portfolio of accounts for eLearning authoring software with an accent on building relationships, executing success plans, and driving retention/expansion. Focus on assessing account health, leading QBRs, mitigating risks, and influencing product roadmap.

Location: Remote (Colombia)

Company

Fast-growing EdTech scale-up headquartered in Dubai, providing award-winning AI-first eLearning authoring tool trusted by global giants like Kellogg’s, T-Mobile, and Siemens.

What you will do

• Own and manage a portfolio of accounts, ensuring high customer satisfaction, retention, and growth.
• Build strong relationships with key stakeholders, acting as a trusted advisor to achieve business outcomes.
• Assess account health scores, proactively improve them, and mitigate risks.
• Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions.
• Develop and execute tailored success plans to support retention and expansion opportunities.
• Act as the voice of the customer, providing feedback to Product and influencing roadmap.

Requirements

• Bachelor’s degree or higher.
• At least 2 years of Customer Success or key account management experience.
• Strong English language skills for clear, goal-oriented communication.
• Commercial mindset for negotiating optimal outcomes.
• Customer-oriented approach, understanding needs behind questions.

Nice to have

• Passion for HR tech and knowledge of latest trends.

Culture & Benefits

• Fun & international environment with a dedicated team.
• Fast-growing scale-up where you can make an impact from day 1.
• Career framework, growth coaching, and unfolding opportunities.
• Remote working policy.