Customer Success Manager (CRM)

TL;DR

Customer Success Manager (CRM): Develop and maintain strategic relationships with clients across the LATAM region, managing portfolios, collecting feedback, and driving retention and renewals with an accent on customer-centric communication, partner collaboration, and internal team coordination. Focus on overseeing implementation projects, boosting adoption and growth, resolving objections, and ensuring customer satisfaction.

LATAM region: remote-first hybrid model, encouraging regular meetings in one of five worldwide hubs.

Company

Global vendor of an AI-native no-code platform for workflows and CRM automation, recognized as Leader in Gartner and Forrester reports.

What you will do

• Manage customer portfolio through regular meetings with customers and integrator partners.
• Collect feedback on hirify.global system and partner implementation projects.
• Build and maintain trusted relationships with key partners and customers.
• Drive retention and renewals via strong relationship building.
• Collaborate with Business Analysts, Developers, Product, Support, and Sales teams to advance implementations, adoption, and growth.

Requirements

• Fluent in Spanish and English — both verbal and written at executive level.
• 3+ years experience with global SMB or Corporate customers.
• Experience with CRM/ERP/core systems or other corporate software.
• Experience managing or overseeing software implementation projects or customizations.
• Strong customer-centric communication and presentation skills.
• Problem-solving, handling objections, commercial acumen, negotiation, and renewal management.
• Excellent time management and efficiency.

Culture & Benefits

• Fast-growing environment focused on client success.
• Remote-first hybrid with space for personal habits and worldwide hub meetings.
• Culture of care, ownership, dedication, and high standards.
• Vibrant corporate life with online/offline events, sports, art classes, and parties.
• Competitive pay and paid leave for life events and sickness.
• Developed partnership network in Latin America and globally.