Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of strategic accounts to ensure onboarding, retention, and growth through strategic advisory and value realization with an accent on executive stakeholder management and expansion sales. Focus on increasing user adoption, uncovering upsell opportunities, and advocating for customer needs internally.

Location: Hybrid (Lisbon, Portugal). No relocation assistance or visa sponsorship provided.

Company

hirify.global is a value-driven CRM company with a global team operating across multiple international offices.

What you will do

• Serve as a strategic advisor for executive-level stakeholders to ensure successful onboarding and value realization.
• Build and maintain strong relationships across assigned portfolios to ensure long-term customer retention.
• Drive product usage and adoption by influencing key stakeholders.
• Identify and close upsell opportunities to drive expansion revenue.
• Act as the voice of the customer, collaborating with internal teams to improve the product based on market needs.
• Manage customer expectations and act as an escalation point during security incidents.

Requirements

• 2+ years of professional experience in Account Management or Customer Success within the tech industry.
• Fluency in English and French.
• Ability to manage competing priorities in a fast-paced environment.
• Strong active listening skills and ability to synthesize information in synchronous environments.
• Must be based in Portugal or have a valid work permit (no visa sponsorship or relocation assistance).

Nice to have

• Experience with CRM and CSM systems (e.g., Gainsight).
• Bachelor's degree and CSM certification.

Culture & Benefits

• Value-driven environment with a focus on people and a diverse, international team.
• Competitive salary with an annual bonus system.
• Health insurance and meal allowance.
• Flexible benefits (options for parking, public transport, or technology).
• Flexible working hours and significant room for personal and career development.