Customer Solutions Director (EMEA, Quantum)

TL;DR

Customer Solutions Director (EMEA): Oversee operational, delivery, and talent management for the EMEA team building and delivering quantum optimization solutions with an accent on project governance, customer satisfaction, and cross-functional collaboration. Focus on leading high-performing teams, influencing product roadmap from project insights, and ensuring efficient execution of complex customer projects.

Location: 100% remote for candidates based in the UK and Ireland

Company

Leader in quantum computing systems, software, and services; world's first commercial supplier of annealing and gate-model quantum computers.

What you will do

• Oversee execution, quality, governance, and outcomes of all regional projects, managing timelines, scope, budget, and escalations.
• Partner with sales on presales activities, technical discovery, scoping, and smooth transitions to delivery.
• Lead and develop regional team of Engagement Managers, Solution Architects, Developers, and Technical Account Managers.
• Foster high-performance culture, handle hiring, onboarding, performance assessments, and career development.
• Act as primary interface with Sales, R&D, and operations, aligning delivery with revenue goals and optimizing processes.

Requirements

• Bachelor’s degree or higher in engineering, optimization, or similar technical field.
• 10+ years of hands-on and people management experience in professional services/technology consulting for complex software implementations.
• Experience leading technical teams in matrixed consulting organizations and scaling teams in tech startups.
• Candidates must be based in the UK or Ireland.
• Strong technical acumen, collaboration with sales, executive presence, leadership, and stakeholder management skills.

Nice to have

• Experience in industries such as Manufacturing, Logistics, Retail, and Services.

Culture & Benefits

• High accountability, ambitious goals, straight talk, empathy, and diverse perspectives.
• Company ownership through equity, competitive pay, bonus, and comprehensive benefits reviewed in interviews.
• Inclusive environment supporting career growth for experts and graduates alike.