Customer Success Manager (US&Canada)

TL;DR

Customer Success Manager (US&Canada): Develop and maintain strategic relationships with SMB & Corporate clients across US and Canada markets with an accent on delivery processes, value realization, and portfolio growth. Focus on acting as trusted advisor to C-level executives, auditing implementations, preventing issues, and driving cross/up-sales.

Location: Based in Poland and requires availability to work a shifted schedule from 1:00 p.m. to 10:00 p.m. CET. International travel may be required.

Company

Global vendor of a no-code AI CRM & workflow platform supporting thousands of clients in over 100 countries.

What you will do

• Maintain and develop long-term relationships with strategic Corporate & Enterprise customers.
• Act as trusted advisor to assigned accounts, communicating at all levels including C-level executives.
• Control and audit delivery processes in implementation projects, identifying early red flags.
• Help customers achieve outcomes through product consulting, value realization, and high ROI.
• Grow customer portfolio via zero churn and active cross/up-sales.

Requirements

• 3+ years experience with global segment customers, preferably North America.
• Fluent English (verbal and written) with executive-level communication.
• Experience with CRM/ERP/Core systems/LC/NC solutions or other corporate software.
• Managing customer portfolio through regular meetings with customers and integrator partners.
• Experience managing software implementations, customizations, or in-depth product demos.
• Strong customer-centric communication, presentations, commercial acumen, negotiation, and time management skills.

Culture & Benefits

• Clear career paths, mentorship, and continuous learning opportunities.
• Flexible work arrangements to manage schedule and support well-being.
• Culture celebrating achievements, ideas, and impact from day one.
• Innovative environment embracing new ideas and modern technologies.
• Competitive compensation and benefits package varying by country and employment type.