Customer Success Manager (CRM)

Location: Based in Poland; availability required for a shifted schedule from 1:00 p.m. to 10:00 p.m. CET. International travel may be required.

Company

hirify.global provides an agentic CRM and workflow platform with no-code and AI at its core, helping organizations automate customer and operational workflows.

What you will do

• Build and maintain long-term relationships with strategic Corporate and Enterprise customers.
• Act as a trusted advisor to assigned accounts, including C-level stakeholders.
• Control and audit software implementation delivery processes and identify early risks affecting launches.
• Help customers achieve business outcomes through product consulting, value realization, and ROI improvement.
• Grow customer portfolios through zero-churn management, renewals, cross-selling, and upselling.

Requirements

• 3+ years of experience working with global-segment customers, preferably in North America.
• Fluent English with executive-level verbal and written communication skills.
• Experience with CRM, ERP, core systems, low-code/no-code solutions, or other corporate software.
• Experience managing or overseeing software implementations, customizations, or in-depth product demonstrations.
• Strong customer-centric communication, presentation, negotiation, renewal-management, time-management, and efficiency skills.
• Experience managing customer portfolios through regular meetings with customers and integration partners.

Culture & Benefits

• Career paths, mentorship, and continuous learning opportunities.
• Flexible work arrangements and initiatives supporting personal and professional well-being.
• A culture that recognizes achievements, values ideas, and encourages meaningful contributions.
• An innovative environment focused on new ideas, modern technologies, and bold thinking.
• Competitive compensation and benefits, with the package varying by country of residence and employment type.