Technical Account Managers (AI)

Location: Warsaw, Poland; hybrid

Company

hirify.global builds AI agents that handle customer conversations and resolve issues for enterprise brands at scale.

What you will do

• Build and customize AI agents to deliver customer-facing experiences.
• Analyze customer processes, identify improvements, and translate business needs into technical solutions.
• Configure the platform, develop integrations with e-commerce platforms, CRMs, REST and GraphQL APIs, and deliver custom implementations.
• Run customer engagements end-to-end, including workshops, testing, implementation, and adoption activities.
• Advise customer stakeholders, advocate for their needs internally, and influence product roadmaps.
• Collaborate with Solutions Architects and Account Directors throughout the post-sale customer journey.

Requirements

• 3+ years of experience working with B2B customers in technical account management or solutions consulting, preferably with mid-market or enterprise clients.
• Experience owning customer engagements, translating requirements into solutions, and driving implementations to completion.
• Understanding of APIs and integrations, including REST and GraphQL, with the ability to learn complex software quickly.
• AI-native approach to daily work, with LLMs integrated into regular workflows.
• Strong communication skills in Polish and English, including the ability to explain complex technical concepts clearly.
• Strong project management, business acumen, relationship-building, and ownership skills.

Nice to have

• Hands-on experience building AI solutions, including prompt engineering.
• Coaching mindset and interest in teaching others to use technology independently.

Culture & Benefits

• AI is used for creativity, documentation, speed, and scale across daily work.
• Opportunity to contribute ideas and continuously improve ways of working with emerging AI tools.
• Close collaboration across Solutions, Account Management, Product, and other internal teams.