Customer Success Manager (12 Months FTC)

Location: Remote in Poland

Company

hirify.global provides enterprise software and services for managing and optimizing environmental, health, safety, and sustainability programs.

What you will do

• Support customer onboarding plans, timelines, success criteria, and product adoption.
• Build trusted relationships with low- to mid-tier customers through regular check-ins and proactive communication.
• Monitor customer health scores, resolve questions, and identify opportunities to improve satisfaction and engagement.
• Collaborate with Support, Product, and Engineering to resolve customer issues and communicate outcomes.
• Track adoption metrics and prepare customer business reviews and performance reports using CRM or CSP tools.
• Support renewals and identify cross-sell and upsell opportunities with Sales.

Requirements

• 2–5 years of experience in Customer Success, Account Management, Support, or a related customer-facing role, preferably in SaaS.
• Strong communication and interpersonal skills with the ability to build rapport with diverse customers.
• Passion for technology and willingness to learn SaaS products deeply.
• Problem-solving skills and the ability to manage multiple priorities.
• Experience with CRM or CSP tools such as Salesforce.
• Bachelor’s degree or equivalent experience.

Culture & Benefits

• Full-time, 12-month fixed-term contract.
• Values include customer centricity, accountability, action, innovation, and collaboration.
• Inclusive environment with a commitment to equal opportunity and diversity.