Manager, Customer Solution Consulting

TL;DR

Manager, Customer Solution Consulting (ITSM): Leading a team of Partner Solutions Experts to serve as the technical bridge between hirify.global and partners with an accent on deep product expertise and strategic problem-solving. Focus on delivering technical guidance, enablement, training, and feedback to product management to drive partner success and product enhancements.

Location: US-Remote. Onsite/Hybrid/Remote depending on location.

Company

Industry-leading global software company with over 3,000 colleagues in North America, EMEA, and APAC, dedicated to the success of technology solution providers.

What you will do

• Set day-to-day operational objectives for the Partner Solutions Expert team.
• Supervise, manage, mentor, and coach team members to foster collaboration and development.
• Lead delivery of advanced technical guidance, best practices, enablement, and training to partners during onboarding, implementation, and optimization.
• Equip Partner Success Team with knowledge and tools through ongoing training.
• Provide technical coverage on strategic accounts, support PSMs in engagements, reviews, and escalations.
• Collaborate with Product Management to prioritize feature requests based on partner feedback.

Requirements

• Bachelor’s degree in related field or equivalent business experience.
• 5+ years of relevant experience; 2+ years of managerial experience.
• Exceptional leadership and customer service skills.
• Strong organizational, presentation, and communication skills; professional presence.
• Strong understanding of IT service management, business automation, cybersecurity, API integrations, database management, and cloud platforms.
• Willingness to work in a team environment.

Culture & Benefits

• Inclusive, positive culture valuing unique contributions, perspectives, and skills.
• Community-driven environment powered by connections, colleagues, and community.
• Encourages discovery, debate, and recognition of key moments as milestones.
• Equal opportunity employer committed to diversity and a discrimination-free workplace.
• Reasonable accommodations for disabilities in application, hiring, and employment.