Senior Technical Account Manager (Cybersecurity)

TL;DR

Senior Technical Account Manager (Cybersecurity): Deploy and manage cloud security solutions for major enterprise accounts with an accent on system integration, network architecture, and post-sales support. Focus on creating SOWs, delivering training and documentation, troubleshooting integrations, and collaborating with customer technical teams to ensure best practices and product adoption.

Remote with travel to customer sites, partners, and events as required. US work eligibility implied (EEO, protected veteran status).

Company

Well-funded cybersecurity leader serving Fortune 500 companies, top global banks, and the Department of Defense.

What you will do

• Understand customer needs and create comprehensive Statements of Work (SOW).
• Present cloud security assessments and deliver professional documentation and training.
• Design, integrate, and deploy solutions with SSO, proxies, firewalls, cloud APIs, VMs, and authentication systems.
• Create test plans, self-manage projects, and ensure on-time delivery.
• Train customers on product usage and provide hands-on admin training.
• Report performance, gather feedback for product improvements, and liaise with sales for new business.

Requirements

• 8+ years in roles like Solutions Architect, Sales Engineer, Professional Services Consultant, Technical Account Manager, or Technical Support Engineer.
• Strong networking, MDM, Cloud APIs, load balancing, SIEM, proxies, NG firewalls, SSL/IPSec, SSO, DLP, CASB.
• Experience architecting on AWS/GCP, hypervisors (VMware, KVM, Hyper-V), authentication (LDAP, SAML, Azure AD).
• Knowledge of protocols (TCP/IP, HTTP/HTTPS, DNS), OS troubleshooting (Windows, Mac, Linux), tools (Wireshark, tcpdump, strace).
• Advanced Bash/Python scripting for automation; excellent communication, organization, and problem-solving skills.
• Ability to travel to customer/partner sites and events.

Nice to have

• Certifications: CCNA, CISSP, CCSP.

Culture & Benefits

• Collaborative, inclusive environment with core values: Stay Aligned, Get It Done, Customer Empathy, Think Creatively, Help Each Other Out.
• Open communication, support for new ideas, and opportunities to take initiative.
• Well-funded growth phase with top-tier investors.