Customer Success Manager (Transportation)

TL;DR

Customer Success Manager (Transportation): Managing the retention, expansion, and overall growth of enterprise accounts in the transportation vertical with an accent on consultative sales and revenue driving. Focus on developing strategic account plans, increasing solution penetration across the enterprise, and managing complex contractual renewals.

Location: Must be located and authorized to work in the United States. Up to 30% travel required.

Salary: $65,000 – $80,000 base annually.

Company

A leading provider of mission-critical background screening solutions for Fortune 100 and Global 500 brands.

What you will do

• Manage a mid-size portfolio of enterprise accounts to ensure retention and maximize revenue growth.
• Develop and execute detailed sales account plans, tracking revenue trends and analyzing competitive threats.
• Consult with customers to drive the expansion of additional product solutions tailored to their needs.
• Prepare and deliver quarterly and annual customer business reviews to demonstrate value.
• Manage contractual documentation including MSAs, SOWs, SLAs, and renewal proposals.
• Partner with internal operations and technology teams to ensure service levels are consistently exceeded.

Requirements

• Bachelor's Degree or equivalent.
• 3-5 years of proven experience in sales account management for strategic National or Global accounts.
• Experience managing complex products and maintaining executive-level relationships.
• Proficiency with MS Office applications (Word, PowerPoint, Excel).
• Strong oral and written communication and interpersonal skills.
• Outstanding analytical and problem-solving abilities.

Culture & Benefits

• 100% remote work arrangement with occasional business travel.
• Comprehensive medical, vision, and dental insurance plans.
• 401k with employer match and Employee Stock Purchase Plan (ESPP).
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.
• Access to growth opportunities within a company undergoing technology transformation.