Customer Success Manager (Medtech)

TL;DR

Customer Success Manager (Medtech): Managing strategic partnerships for healthcare providers to drive product adoption and maximize business value with an accent on consultative support and healthcare domain expertise. Focus on reducing churn, expanding revenue, and improving customer NPS scores.

Location: Remote (USA)

Salary: $95,400 - $106,000 per year

Company

A leading health tech company providing a cloud-based platform for long-term and post-acute care providers to improve care delivery.

What you will do

• Drive and own strategic partnerships, acting as the primary point of contact for assigned hospital and health system accounts.
• Act as a trusted advisor to ensure customers leverage solutions to achieve operational priorities and full business value.
• Execute product utilization strategies to ensure customers achieve a significant return on investment.
• Maintain customer engagement levels and improve NPS scores.
• Coordinate with cross-functional teams to develop territory-specific strategic plans and presentations.
• Focus on reducing logo and product churn while driving revenue expansion and bookings metrics.

Requirements

• Must be based in the USA.
• Prior experience in healthcare sales or account management.
• Direct exposure to healthcare organizations.
• Strong written and verbal communication skills.
• Excellent organizational and project management capabilities.
• Post-secondary education degree.

Nice to have

• Clinical background or professional experience.
• Experience working with Electronic Health Records (EHR) systems.

Culture & Benefits

• Comprehensive benefits package starting from Day 1.
• Retirement plan matching and flexible paid time off.
• Wellness support programs, Employee Assistance Program, and parental/caregiver leaves.
• Support for fertility and adoption.
• Continuous development support program.
• Occasional travel to Mississauga or Salt Lake City offices for onboarding and team events.