Director, Implementation (Health Benefits)

TL;DR

Director, Implementation (Health Benefits): Lead delivery of new and renewing client implementations across Channel and Commercial lines with an accent on scalable frameworks, operational excellence, and cross-functional coordination. Focus on standardizing workflows, automating processes, and evolving team structure to support growth and complexity.

Location: Hybrid in Minneapolis, MN

Salary: $134,775–$179,700 annually

Company

Innovative health benefits provider for small and midsize businesses, founded by industry veterans with strong client satisfaction and top-tier funding.

What you will do

• Lead and mentor implementation managers and coordinators, scaling the team with growth.
• Improve process flows for implementations and renewals, recommending efficiencies and automation.
• Oversee quality assurance, metrics, Salesforce configurations, and technology deployments.
• Develop 12-18 month roadmaps and partner with Sales, Account Management, and vendors.
• Conduct surveys, manage expectations, refine training, and maintain process documentation.

Requirements

• 8+ years in account management, implementations, or operations in the benefits industry
• Previous experience leading and coaching teams
• Excellent problem-solving, critical thinking, and communication skills
• Comfort in dynamic environments with multiple priorities
• Obsession with deadlines and on-time delivery

Nice to have

• Experience in high-growth, fast-paced environments
• Significant work in health insurance, healthcare, or operations
• Extensive process improvement, program management, and team leadership

Culture & Benefits

• Non-hierarchical, merit-driven culture valuing authenticity, curiosity, creativity, empathy, and outcomes
• Generous PTO, up to 16 weeks paid parental leave, paid holidays, 401k, transportation perks, education reimbursement, paid paw-ternity leave
• Alternative medicine coverage and unique benefits program
• High-performance, fast-paced environment focused on consumer impact