Client Outcomes Director (Retail/CPG/MFG)

TL;DR

Client Outcomes Director (Retail/CPG/MFG): Orchestrating seamless integration of IT services for large complex accounts and portfolios with an accent on client relationship management, delivery oversight, and strategic growth. Focus on building trusted advisor relationships, aligning solutions with client objectives, and driving revenue expansion through consultative sales and cross-functional collaboration.

Location: USA, Remote/Office (Ideal: Pacific NW)

Salary: $190,000 – $230,000 annually

Company

Global IT consulting and services firm delivering solutions for Retail, CPG, and Manufacturing clients.

What you will do

• Build and maintain strong client relationships as the primary point of contact and trusted advisor.
• Drive risk identification, transparent communication, and expectation management at account/portfolio level.
• Align services with client strategic goals, advocate for client needs internally, and monitor satisfaction via NPS and feedback.
• Identify growth opportunities, define work pipelines, and facilitate cross-functional collaboration for deal pursuit.
• Oversee project/program delivery, escalate issues, remove obstacles, and promote client-focused culture.

Requirements

• 8+ years in client-facing IT roles focused on service delivery and stakeholder management.
• 4+ years in program/portfolio management for large complex accounts with proven client satisfaction and growth.
• 2+ years in consultative sales or account management in Manufacturing, Retail, or CPG.
• Bachelor’s Degree.
• Ability to travel up to 50%.

Nice to have

• Proven client relationship management at all levels with strong communication and negotiation skills.
• Business acumen to translate needs into growth opportunities.
• Leadership in cross-functional teams and problem-solving under pressure.
• Prior experience with Supply Chain operations and digital transformation in target industries.
• Expertise in pre-sale teams and managing complex projects with CoE resources.

Culture & Benefits

• Flexible Workplace: work from home or any office in your country.
• Equal Opportunity Employer committed to diversity and inclusion.
• Competitive base salary with potential variable pay.