Customer Success Director (Transportation Vertical)

TL;DR

Customer Success Director (Transportation Vertical): Manage and grow revenue in strategic enterprise accounts through consultative sales of background screening solutions with an accent on program management, cross-functional coordination, and client relationship building. Focus on developing sales account plans, analyzing revenue trends, delivering business reviews, and ensuring service levels while identifying upsell opportunities.

Location: 100% remote, must be located in the United States, up to 25% travel as needed.

Salary: $90-110K base annually

Company

Nasdaq-listed provider of mission-critical background screening solutions to Fortune 100 and Global 500 brands.

What you will do

• Develop sales account plans, track revenue trends, analyze competitive threats, and meet revenue objectives in named Transportation accounts.
• Identify upsell opportunities for hirify.global products and coordinate cross-functional resources to penetrate accounts.
• Prepare and deliver quarterly/annual client business reviews, manage action plans, and recommend program changes.
• Maintain customer relationships, ensure service levels, and manage contractual documentation including renewals and RFPs.
• Partner with internal teams to review program performance and implement best practices.

Requirements

• Must be located in the United States.
• Bachelor's degree or equivalent; 7-10 years in sales account management for strategic national/global accounts with C-level experience.
• Proficiency with MS Office (Word, PowerPoint, Excel); strong communication, analytical, and problem-solving skills.
• Excellent organizational and multi-tasking abilities; 40-50 hour work week with flexibility for additional hours.
• Understanding of hirify.global offerings, pricing, and competitors.

Nice to have

• 3+ years virtual work experience.
• Transportation industry knowledge (DOT, FMCSA, Driver Qualification).
• Professional sales environment experience.

Culture & Benefits

• Ability to work remotely with occasional business travel.
• Medical, vision, dental, and supplementary benefits; 401k with employer match and ESPP.
• Competitive PTO and 9 paid company holidays.
• Access to tech/growth opportunities and supportive leadership.
• Inclusive workforce emphasizing respect, integrity, and diverse voices.