Customer Success Director (Healthcare)

TL;DR

Customer Success Director (Healthcare): Grow revenue in strategic healthcare accounts through consultative sales of background screening solutions with an accent on program management, cross-functional coordination, and client relationship building. Focus on developing sales account plans, analyzing trends, delivering business reviews, and managing contracts to ensure customer satisfaction and penetration of enterprise solutions.

Location: Remote (US only; must be authorized to work and reside in the United States). Ideal candidate in Omaha, NE area.

Salary: $90-110K base annually

Company

Leading provider of mission-critical background screening solutions to Fortune 100 and Global 500 brands undergoing technology transformation.

What you will do

• Develop sales account plans, track revenue trends, analyze competitive threats, and meet revenue objectives in named strategic accounts.
• Identify additional products/solutions, required resources, and best practices to maximize revenue and market penetration.
• Prepare quarterly/annual business reviews, manage action plans, analyze trends, and resolve customer issues.
• Maintain knowledge of customer programs, pricing, and competitors to articulate hirify.global benefits effectively.
• Build and maintain C-level relationships, manage contracts (MSAs, SLAs, SOPs), and partner with internal teams for program performance.

Requirements

• Bachelor's Degree or equivalent (MBA preferred)
• 7+ years in sales account management for strategic national/global accounts with C-level experience
• Proficiency with MS Office (Word, PowerPoint, Excel); Salesforce familiarity helpful
• Strong communication, interpersonal, analytical, problem-solving, and organizational skills
• Ability to navigate large organizations, multitask, and build internal partnerships

Culture & Benefits

• Remote work with occasional business travel
• Medical, vision, dental, supplementary benefits, 401k with employer match, ESPP
• Competitive PTO, 9 paid holidays
• Tech and growth opportunities with supportive leadership
• Inclusive workforce emphasizing empathy, respect, integrity, and diversity