Pre-sales Solution Architect (AWS)

TL;DR

Pre-sales Solution Architect (AWS): Designing and implementing custom cloud environments for CX technologies with an accent on Amazon Connect and AWS services. Focus on building proof-of-concept engagements, mapping technical recommendations to business value, and de-risking cloud migrations.

Location: 100% Remote (Bogota mentioned)

Company

hirify.global provides a custom-built cloud environment (SandcastleCX) enabling clients to explore and validate CX technologies like CCaaS, CRM, and AI.

What you will do

• Perform customer requirements gathering, design, and documentation.
• Acquire technology stacks and build critical use cases for SandcastleCX engagements.
• Support pre- and post-sale proof of concept customer engagements featuring Amazon technologies.
• Plan and coordinate customer enablement sessions and resolve customer objections.
• Identify cross-sell and up-sell opportunities.
• Maintain deep expertise in CX technologies and hirify.global offerings.

Requirements

• 10+ years in technical pre-sales, solutions engineering, or contact center consulting.
• 5+ years of hands-on experience with Amazon Connect and AWS services.
• Fluency in the English language is a MUST-HAVE.
• AWS professional certifications and a Bachelor's degree in CS, Engineering, or a related field.
• Experience with Telco/contact center platforms and CRMs (Salesforce, ServiceNow, Dynamics).
• Ability to travel up to 30%.

Nice to have

• AWS AI/ML experience (Lex, Bedrock, Transcribe, Comprehend).
• Familiarity with Infrastructure as Code (Terraform, CloudFormation, CDK).