Amazon Connect Architect (AWS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Amazon Connect Architect (AWS): Designing and developing scalable, secure digital contact center solutions with an accent on Amazon Connect and modern GenAI technologies. Focus on integrating enterprise systems, building custom agent workspaces, and delivering intelligent customer experiences through automation and real-time data workflows.
Location: Remote (Global)
Company
is a global IT services and consulting company that supports digital transformation for large enterprises, driven by a culture of relentless performance and sustainable business practices.
What you will do
- Architect end-to-end AWS-based solutions for digital contact centers.
- Build custom chat widgets and agent desktops using Lambda and API Gateway.
- Implement GenAI solutions using Amazon Bedrock and LLMs.
- Integrate Amazon Connect with third-party CRMs and enterprise systems.
- Design event-driven, scalable cloud architectures following AWS Well-Architected principles.
- Lead cross-functional engineering and DevOps teams to deliver complex solutions.
Requirements
- 8+ years of experience in AWS architecture and cloud solution development.
- Deep expertise with Amazon Connect, Lambda, API Gateway, Lex, Bedrock, and DynamoDB.
- Proven experience with GenAI technologies and LLM integration.
- Strong understanding of IAM, cloud infrastructure, monitoring, and security practices.
- Hands-on experience with CRM integrations and real-time event streaming.
- Strong communication, leadership, and problem-solving skills.
Nice to have
- AWS Certified Solutions Architect – Professional certification.
- Experience with regulated industries such as HIPAA, GDPR, Finance, or Healthcare.
- Familiarity with AI/ML services like SageMaker, Kendra, or Q in Connect.
- Experience applying foundation models or SLMs in customer service use cases.
Culture & Benefits
- Work from anywhere culture with high flexibility.
- Comprehensive compensation and benefits package including health insurance.
- Professional development opportunities including certification programs and mentorship.
- Multicultural and inclusive work environment.
- Commitment to social sustainability and community empowerment.
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