Solutions Architect (CCaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Solutions Architect (CCaaS): Leading the design and architecture of cloud-based contact center ecosystems with an accent on integrating CX platforms like Genesys, AWS, and GCP with core enterprise technologies. Focus on building scalable, intelligent customer experience solutions, performing complex technical analysis, and supporting sales through innovative architectural proposals.
Location: Remote (Global)
Company
is a global IT services and consulting company that supports digital transformation for large enterprises, operating in over 25 countries with a focus on relentless performance and innovation.
What you will do
- Serve as a subject matter expert on modern CCaaS and CX platforms for enterprise clients.
- Design comprehensive technical architectures integrating CCaaS with CRM, AI, and analytics tools.
- Create detailed project estimates, including costs, timelines, and resource requirements.
- Develop end-to-end solution designs covering telephony, omnichannel routing, and data flows.
- Support sales teams by providing deep technical expertise and innovative solution proposals.
- Evaluate and incorporate new features from leading platforms and AI services into offerings.
Requirements
- 10+ years of experience selling products and services within CX/Contact Center ecosystems.
- 5+ years of professional services experience with Genesys Cloud and at least one other CCaaS product (Amazon, Five9, Google, NICE, TalkDesk).
- Experience with cloud platforms such as GCP or AWS.
- 2+ years of experience with AI tools and technologies (Voice/Chat BOT, Agent Assist, Automated QM).
- Proven expertise across multiple CX applications and integrated technologies.
- Excellent presentation and communication skills for engaging internal teams and clients.
Culture & Benefits
- Work from anywhere culture with high flexibility.
- Comprehensive compensation and benefits package including health insurance.
- Extensive professional development opportunities, including certifications and mentorship.
- Collaborative, multicultural environment with a focus on social sustainability.
- Participation in impactful projects for top global clients.
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