обновлено 6 дней назад
AWS Technical Architect
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
AWS Technical Architect (AWS/Contact Center): Designing and delivering Amazon Connect and Salesforce contact center solutions for enterprise customers with an accent on cloud architecture, integrations, and contact center transformation. Focus on leading discovery and ROI assessments, translating requirements into scalable infrastructure, and guiding technical teams through complex deployments.
Location: Remote in Canada, limited to Alberta, British Columbia, or Ontario. Certain roles may require travel of up to 25%.
Company
, part of Accenture, delivers AI, AWS, Salesforce, and contact center solutions, including Agentforce, Amazon Connect, and Salesforce Service Cloud.
What you will do
- Lead discovery, technology assessments, business process reviews, ROI analysis, and presentations for enterprise contact center projects.
- Design and launch Amazon Connect solutions integrated with Salesforce and other AWS services.
- Translate customer requirements into contact center architectures, infrastructure specifications, integrations, and routing designs.
- Lead architectural discussions, communicate with executives and business stakeholders, and manage customer and project communications.
- Oversee and mentor technical teams to deliver solutions on time, within budget, and to quality standards.
- Deliver end-user training, documentation, and technical guidance for cloud-based contact center deployments.
Requirements
- Customer-facing contact center architecture, consulting, pre-sales, or technology sales experience.
- Experience integrating workforce management, CRM, and contact center systems, including API integrations, WebRTC, and SIP.
- Hands-on scripting or coding experience with Python, Java, C#, .NET, or Node.
- Experience with Amazon Connect, CloudFormation, contact flow design, Lambda, Lex, call center routing, monitoring, logging, and infrastructure as code using AWS CDK and Terraform.
- Advanced AWS cloud architecture knowledge, Salesforce Service Cloud familiarity, and strong troubleshooting, debugging, communication, and presentation skills.
- AWS Cloud Practitioner, AWS Developer, AWS Solutions Architect, and Salesforce Administrator certifications are required or expected.
Nice to have
- Knowledge of Genesys, Cisco, Avaya, Twilio, or other contact center platforms.
- Experience with outbound dialers, campaign management, workforce management solutions, Agile, and Scrum.
Culture & Benefits
- Remote and in-person work options are available across the organization, with an HQ in Massachusetts and regional hubs.
- Flexible working practices focused on outcomes rather than fixed working hours.
- Collaborative environment with opportunities to share feedback directly with executive leadership.
- Travel may be part of the role, with an anticipated commitment of up to 25% for certain positions.
- Team events and regular opportunities to celebrate accomplishments.
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