Bilingual Senior Customer Success Manager (HR Tech)

TL;DR

Senior Customer Success Manager (HR Tech): Managing client relationships for mid-size organizations and driving retention with an accent on account activity monitoring, issue resolution, and revenue growth through upselling. Focus on conducting quarterly business reviews, managing contractual documentation, and negotiating pricing to maximize customer experience.

Location: Remote (Canada)

Salary: $85,000 - $100,000 CAD

Company

hirify.global is a leading global provider of mission-critical background screening solutions for Fortune 100 and Global 500 brands.

What you will do

• Serve as the primary point of contact for 15-20 mid-size client accounts.
• Monitor account activity and satisfaction levels to proactively identify and resolve issues.
• Lead quarterly (QBR) and annual (ABR) business reviews to analyze progress and strategic direction.
• Manage contractual documentation, including RFP responses, renewals, and SLAs within Salesforce CRM.
• Drive revenue growth by promoting additional products and negotiating pricing and terms.
• Collaborate cross-functionally with internal support teams to resolve operational and technical issues.

Requirements

• 3 to 5 years of experience in account management or a relevant role.
• Bilingual proficiency in English and French is required.
• Must be based in Canada.
• Bachelor’s degree or equivalent professional experience.
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel).

Nice to have

• Experience in the recruiting or HR services industry.
• Experience managing accounts for technology-based products.
• Proficiency with Salesforce or equivalent CRM systems.

Culture & Benefits

• Full remote work arrangement within Canada.
• Flexible work schedule (37.5 hours per week).
• Opportunity to work with a global leader serving world-renowned brands.
• Inclusive corporate culture emphasizing equal opportunity and community support.