Customer Solutions Consultant II

TL;DR

Customer Solutions Consultant II (AI CX): Guide enterprise clients through deployment, adoption, and optimization of AI-powered customer service automation with an accent on integrations, AI agent performance, and business outcomes. Focus on managing client portfolios, analyzing metrics like automated resolution and CSAT, and driving expansions in SaaS environments.

Location: Remote (Canhirify.global)

Compensation: $105,000 - $134,000 OTE CAD

Company

hirify.global is a Canadian AI customer service platform automating 83% of conversations for brands like Square and monday.com.

What you will do

• Act as primary client contact, managing book of business to achieve ACX goals like automated resolution, CSAT, and ROI.
• Deploy, scale, and mature client ACX programs using hirify.global's framework.
• Provide technical guidance on integrations with SaaS tools like Salesforce, Zendesk, Shopify, and HubSpot.
• Optimize AI agent performance via transcript reviews, data analysis, and knowledge base improvements.
• Drive adoption, identify expansion opportunities, and report on success metrics.
• Translate technical concepts into value-driven recommendations for stakeholders.

Requirements

• 4+ years in customer success, solutions consulting, or post-sales technical roles, preferably in SaaS, CX, or AI.
• Experience managing enterprise/mid-market clients and driving measurable outcomes.
• Strong technical aptitude with APIs, integrations, and system configurations.
• Analytical skills to interpret data and provide actionable insights.
• Excellent communication and relationship management for technical and executive audiences.
• Proactive and resilient in fast-paced environments.

Culture & Benefits

• Unlimited vacation and flexible work schedule.
• Comprehensive health, dental, vision, travel, and life insurance.
• Wellness account and Employee & Family Assistance Plan.
• Remote-first with in-person friendly options, work from home budget.
• Learning & development budget and access to cutting-edge AI tools including LLMs.