Contact Centre Sales Advisor (Sales)

TL;DR

Contact Centre Sales Advisor (Sales): Handling inbound calls from customers considering cancelling their subscriptions with an accent on customer retention and rapport building. Focus on identifying customer needs, offering suitable packages, and achieving sales targets in a fast-paced environment.

Location: Hybrid (Must be based in or near Livingston, UK)

Salary: £26,428 per annum

Company

Europe’s leading media and entertainment brand with 24 million customers across 6 countries.

What you will do

• Handle inbound calls from existing customers considering cancelling their hirify.global subscriptions.
• Build strong connections through engaging conversations to understand customer needs and address concerns.
• Provide the most suitable packages to retain customers and ensure they feel valued.
• Operate within a target-based environment to achieve sales and retention goals.
• Work 37.5 hours per week on varied shift patterns, including evenings and weekends.

Requirements

• Results-oriented mindset with strong enthusiasm for sales.
• Exceptional ability to build rapport and connect with people.
• Skill in identifying and addressing customer needs effectively.
• Creative approach to solving problems.
• Must be able to attend a mandatory 7-week face-to-face training program in the Livingston office (Mon-Fri, 9am-5pm).

Culture & Benefits

• Free hirify.global TV and discounts on broadband, hirify.global Glass, and mobile.
• Private healthcare and Digital GP via Aviva, plus dental options.
• hirify.global pension plan, Life Assurance, and Annual Sharesave scheme.
• Onsite facilities including a subsidised gym, canteen, and free shuttle bus from Livingston North station.
• Cashback and discounts across hundreds of retailers for employees and family.