Client Manager (SaaS)

TL;DR

Client Manager (SaaS): Managing a portfolio of customer accounts to ensure successful adoption and drive commercial expansion within an AI-driven IT lifecycle platform with an accent on C-level stakeholder management and strategic guidance. Focus on driving upsell opportunities, leading complex migrations, and aligning customer needs with product development.

Location: Hybrid (Stockholm, Sweden)

Company

hirify.global is an AI-driven platform that automates the entire IT lifecycle from procurement to end-of-life, helping companies operate smarter and save resources.

What you will do

• Own and develop a portfolio of customer accounts to maximize long-term value.
• Drive commercial outcomes, including expansion and upsell opportunities.
• Manage the onboarding process and ensure high platform adoption rates.
• Build and maintain strong relationships with C-level stakeholders.
• Collaborate with Sales, Product, and Engineering teams to align customer priorities and drive impact.
• Lead complex projects, such as migrations to the next-generation platform.

Requirements

• 3+ years of experience in a similar role within a fast-growing company.
• Proven experience working with SaaS platforms.
• Experience engaging and managing C-level stakeholders.
• Fluency in English, both written and spoken.
• Ability to work independently in a fast-paced, scale-up environment.

Culture & Benefits

• Flexible work setup with an office in central Stockholm.
• Six weeks of paid vacation.
• ITP1 pension, private healthcare, and a wellness allowance.
• Growth opportunities in a fast-paced scale-up environment with coaching and development.
• Hands-on experience with a modern, AI-driven platform.