Manager Customer Retention Renewal Sales (SaaS)

TL;DR

Manager Customer Retention Renewal Sales (SaaS): Leading the renewals team to drive customer retention and recurring annual revenue growth for the Core IT business unit with an accent on subscription conversion and multiyear contract structures. Focus on optimizing renewal pipelines, managing daily performance metrics, and resolving high-level customer escalations.

Location: Manila, Philippines (Night Shift)

Company

hirify.global is a people-first company providing simple, powerful, and secure solutions to help customers accelerate business transformation.

What you will do

• Drive retention of recurring annual revenue and convert customers to subscription and multiyear contract structures.
• Lead the renewals team to secure renewals, assist with upgrades, and identify expansion opportunities.
• Monitor daily activity, pipeline staging, and performance metrics using Salesforce, NetSuite, and Tableau.
• Provide timely and accurate revenue forecasts to North America Core IT leadership.
• Develop the team through real-time feedback, training, and daily goal setting.
• Collaborate with cross-functional teams in sales, marketing, product, finance, and support to execute internal processes.

Requirements

• Location: Must be based in Manila, Philippines and able to work the night shift.
• Minimum 5 years of management experience in sales, customer retention, or customer service.
• Minimum 4 years in a quota-carrying role with demonstrated achievement.
• Experience in the software industry with knowledge of on-premises, subscription, and SaaS licensing models.
• Proven ability to recruit, train, and scale teams against aggressive growth targets.
• English: Fluent verbal and written proficiency required.

Nice to have

• Experience using Salesforce, NetSuite, Outreach, Gong, and Gainsight.

Culture & Benefits

• People-first company culture focused on enriching the lives of employees and customers.
• Innovative, fast-paced environment that values collaboration and accountability.
• Opportunity for career growth within an exceptional professional team.
• Equal Employment Opportunity employer.