Staff Business Operations Manager (Fintech)

TL;DR

Staff Business Operations Manager (Fintech): Managing the end-to-end operational health of the hirify.global Business Credit Card (IBCC) with an accent on customer service, collections, and back-office servicing. Focus on driving cross-functional alignment, building scalable operational foundations, and optimizing the product's lifecycle for growth.

Location: Remote - Must be based in the United States (specifically Illinois or California)

Company

hirify.global is a global financial technology platform powering prosperity for millions of customers through products like TurboTax, QuickBooks, and Mailchimp.

What you will do

• Act as the single operational owner for IBCC, overseeing customer service, servicing, collections, and back-office functions.
• Monitor operational health via KPIs, volume trends, and SLA performance to surface risks to senior leadership.
• Drive cross-functional resolution of issues by triaging problems and tracking them to closure.
• Coordinate operational readiness for product releases, defining support requirements and agent enablement.
• Design and document compliant and scalable servicing processes for payments, disputes, and fraud claims.
• Identify and execute automation or AI-assisted improvements for manual workflows.

Requirements

• 8+ years of experience in operations or program management within fintech, credit cards, or financial services.
• Proven track record of driving alignment across cross-functional teams without direct authority.
• Deep understanding of credit card/lending operations, including collections and compliance.
• Strong analytical skills for reporting and diagnosing operational issues from data.
• Exceptional communication skills for translating complex details into executive updates.
• Must be based in the United States (specifically Illinois or California).

Nice to have

• Experience with small business or commercial-focused credit card servicing.
• Familiarity with Salesforce, LoanPro, or card servicing systems.
• Experience working with bank partners (e.g., WebBank).
• Exposure to BPO management, QA, or vendor oversight.

Culture & Benefits

• Competitive compensation package with a strong pay-for-performance reward approach.
• Eligibility for cash bonuses and equity rewards.
• Comprehensive benefits package for full-time employees.