Sr. Training And Knowledge Management Manager (Legal)

TL;DR

Sr. Training And Knowledge Management Manager (Legal): Developing and executing a strategic roadmap for the Legal team's knowledge management and training program with an accent on AI compatibility and scalability. Focus on architecting content for AI ingestion, designing scalable onboarding, and optimizing internal knowledge capture to reduce redundant inquiries.

Location: Must be based in Toronto, Canada (Hybrid)

Salary: $176,000 — $242,000 CAD

Company

Okta is a leading provider of identity for the enterprise, building trusted infrastructure that enables organizations to safely embrace AI.

What you will do

• Develop and execute a multi-year strategic roadmap for Legal Knowledge Management and Training aligned with organizational goals.
• Partner with Sales Enablement, Okta University, and L&D to unify company-wide legal training approaches.
• Design and produce engaging on-demand content, live training sessions, and a scalable onboarding program for new Legal hires.
• Strategically build and optimize legal content for seamless ingestion and governance by internal AI models and bots.
• Establish standards for knowledge capture and lifecycle management using AI-driven search and workflow automation.
• Mentor the Training & Knowledge Management Specialist and report program effectiveness metrics (ROI, adoption rates) to the Director of Legal Operations.

Requirements

• Must be based in Toronto, Canada.
• Minimum 10 years of professional experience, with at least 7 years focused on Training and Knowledge Management.
• Experience supporting an in-house Legal department or paralegal experience is required.
• Proven expertise in building wikis, e-learning courses, and training curricula.
• Experience optimizing content for AI models and search engines.
• Bachelor's Degree in Learning and Development, Knowledge Management, or a related field.

Nice to have

• Advanced proficiency with tools such as Confluence, Highspot, WalkMe, Articulate, and TAP.
• Deep understanding of adult learning theories and best practices.
• Experience leading complex change management initiatives in a global enterprise.

Culture & Benefits

• Comprehensive benefits including health, dental, and vision insurance.
• RRSP with company match.
• Paid leave, including PTO and parental leave.
• Opportunity for equity and performance bonuses.
• Immersive in-person onboarding experience and a strong focus on professional development and volunteerism.