Staff User Experience Researcher (Edtech)

TL;DR

Staff User Experience Researcher (Edtech): Architecting the "People Who Do Research" (PWDR) program and AI-enhanced research operations to empower design teams with methodological rigor. Focus on building scalable research playbooks, integrating GenAI into UXR workflows, and synthesizing cross-product insights to drive strategic product directions.

Location: Remote (Continental US, Hawaii, and Canada only) or hybrid in Mountain View, CA. US-based travel up to 20%.

Compensation: $152,908 - $172,022 USD (US) / $206,626 - $232,455 CAD (Canada) annually.

Company

hirify.global is a non-profit organization dedicated to providing a free, world-class education to anyone, anywhere, serving over 181 million learners globally.

What you will do

• Lead and scale the "People Who Do Research" (PWDR) program, providing playbooks, training, and mentorship to designers and product teams.
• Design and manage a research tech stack powered by responsible AI to automate recruiting, synthesis, and insight distribution.
• Synthesize complex insights across multiple product surface areas to identify strategic gaps and end-to-end user journeys.
• Serve as a high-level internal consultant on the selection of lean versus rigorous research methodologies.
• Conduct on-site research in US schools, ensuring ethical scaffolding and legal compliance.

Requirements

• 12+ years of UX research experience in complex enterprise software or SaaS environments.
• Proven track record in mentorship, coaching, or building Research Ops programs.
• Practical fluency in GenAI and LLMs, with a deep understanding of their limitations in research ethics and quality.
• Strong understanding of the Product Development Lifecycle (PDLC) and Software Development Lifecycle (SDLC).
• Must be based in the Continental US, Hawaii, or Canada.
• Submission of a portfolio is required for consideration.

Culture & Benefits

• Remote-first culture with flexibility aligned to your time zone.
• Comprehensive insurance (medical, dental, vision, and life) and 401(k) with 4% matching.
• Ample paid time off and 8 pre-scheduled Wellness Days per year.
• Generous parental leave and a trust-based environment with high autonomy.
• Opportunity to contribute to a meaningful mission impacting global education.