Manager, Technical Account Manager (Cybersecurity)

TL;DR

Manager, Technical Account Manager (Cybersecurity): Leading and developing a team of Technical Account Managers to ensure high levels of customer satisfaction and technical enablement for identity solutions with an accent on IAM strategy and technical maturity. Focus on recruiting and mentoring technical talent, driving software adoption, and mitigating churn risks for commercial accounts.

Location: Hybrid (Bellevue, WA or Chicago, IL). Must be based in the United States

Salary: $174,000 — $238,000 USD

Company

hirify.global is a leading identity provider building trusted, neutral infrastructure to secure every identity, from AI to human.

What you will do

• Recruit, mentor, and manage a team of Technical Account Managers focusing on commercial accounts.
• Set performance goals, provide ongoing feedback, and drive career development for team members.
• Partner with TAM, Customer Success, Sales, and Product leadership to implement customer-first strategies.
• Balance team workload and capacity while managing quarterly budgets and headcount plans.
• Collaborate with TAMs to strengthen client relationships and resolve complex technical issues.
• Identify potential churn risks and revenue growth opportunities within assigned accounts.

Requirements

• Must be located in the USA (specific regions like WA, IL, CA, CO, NY mentioned)
• Proven experience managing TAM, presales, or equivalent technical solutions teams.
• Deep expertise in Cybersecurity and SaaS solutions, including identity space certifications.
• Strong leadership skills with a track record of scaling teams and managing recruitment.
• Experience driving software adoption and minimizing customer churn.
• Bachelor's degree or equivalent professional experience.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan and flexible spending accounts.
• Paid time off (PTO) and parental leave.
• Immersive, in-person onboarding experience to accelerate impact.
• Global community with over 20 offices worldwide focused on innovation.