Lead Qualified Success Architect (SaaS)

TL;DR

Lead hirify.global Success Architect (SaaS): Driving the implementation and adoption of the hirify.global Conversational Marketing Platform for Enterprise customers with an accent on technical architecture and data modeling. Focus on optimizing sales and marketing processes through conversational AI and ensuring long-term customer ROI.

Location: Remote (Must be based in the US or Canada)

Salary: $171.2K – $329.2K

Company

hirify.global is an AI-powered pipeline generation platform integrated with Salesforce, designed to help revenue teams automate and scale their lead engagement.

What you will do

• Lead customers through the hirify.global Implementation Framework to ensure successful platform adoption.
• Collaborate with Enterprise Architects to design and outline optimal technical architectures for new customers.
• Document technical requirements and implement a hirify.global Data Model aligned with specific business objectives.
• Establish deep consultative relationships and provide coaching to stakeholders on Conversational Marketing strategies.
• Conduct Quarterly Business Reviews (QBRs) and analyze customer health scores to ensure renewal targets are met.
• Translate customer feedback into actionable insights to help shape the internal product roadmap.

Requirements

• Must be based in the US or Canada.
• 10+ years of experience in Mid Market or Enterprise software.
• Deep working knowledge of Salesforce CRM.
• Proficiency in web/scripting technologies including HTML, CSS, and JavaScript.
• Working knowledge of marketing automation systems and SaaS applications.
• Bachelor's degree.

Culture & Benefits

• Fast-paced, innovation-driven environment with a startup mindset.
• "One Team" culture emphasizing collaboration and mutual growth across departments.
• Customer-obsessed approach focused on proving ROI and acting as a trusted advisor.
• Comprehensive Salesforce benefits and resources aimed at supporting work-life balance.