Success Engagement Manager (SaaS)

TL;DR

Success Engagement Manager (SaaS): Managing new product launch processes and enablement programs for MSPs and CSPs with an accent on the MDU market and customer adoption. Focus on developing success roadmaps, GTM planning, and coordinating cross-functional efforts to drive subscriber growth.

Location: Remote, must be based in the United States or Canada

Salary: $99,000 – $189,800 USD Annual

Company

hirify.global provides a cloud-first, AI-powered platform that enables Communication Service Providers (CSPs) and Managed Service Providers (MSPs) to simplify operations and accelerate innovation.

What you will do

• Project manage the new product launch process for customers from point of sale through onboarding and adoption.
• Create and evolve comprehensive enablement programs, guides, and training materials for MSPs and CSPs.
• Lead go-to-market planning efforts specifically for the SmartMDU solution.
• Collaborate with Product, Marketing, and Sales teams to develop multi-dimensional solutions and use cases.
• Gather and propagate product feedback to drive continuous enhancement and improved user experience.
• Author best practice articles and collaborate with Marketing to create customer case studies.

Requirements

• 8+ years of experience in solution/product management, marketing, or customer success.
• 1-3+ years of direct customer advocacy and engagement experience.
• Experience in the MDU market and with Managed Service Providers (MSPs) is required.
• Must be based in the United States or Canada.
• Strong written communication and public speaking/presentation skills.
• Valid driver's license for travel (estimated less than 25%).

Nice to have

• Experience in SaaS, Telecommunications, or the commercial Wi-Fi industry.
• Experience in both B2B and B2B2C marketing.
• Previous experience in developing enablement content and delivering training.
• Project management experience.

Culture & Benefits

• Remote-first work environment.
• Opportunity to work at the forefront of a generational change in the broadband industry.
• Total compensation package includes a base salary and eligibility for bonuses.
• Mission-driven culture focused on connecting underserved communities with digital experiences.