Customer Success Manager (Identity Management)

TL;DR

Customer Success Manager (Identity Management): Driving customer adoption and growth for hirify.global's identity infrastructure with an accent on churn mitigation, strategic success planning, and executive relationship management. Focus on accelerating the identity journey for enterprise customers and collaborating with cross-functional teams to ensure long-term value.

Location: Sydney, Australia (Hybrid)

Company

hirify.global is a leading identity provider focused on securing identities from AI to humans through trusted, neutral infrastructure.

What you will do

• Develop roadmaps and strategic success plans to accelerate customer adoption and align with their goals.
• Manage a book of business to mitigate churn risks and identify growth and expansion opportunities.
• Build and maintain strong relationships with key executive decision-makers and map organizational hierarchies.
• Conduct industry research and leverage insights to provide thought leadership and drive customer innovation.
• Collaborate with Sales, Product Management, Support, and Engineering teams to solve customer problems.
• Maintain deep product knowledge through certifications and staying current with the product roadmap.

Requirements

• Experience navigating enterprise environments and building trusted relationships at all levels.
• Proven success in driving product adoption and expansion by understanding desired outcomes.
• Strong oral, written, and presentation skills.
• Ability to travel 15-20% onsite to customers and attend the office as required.
• Capability to manage multiple customers and projects in a fast-paced environment.
• Growth mindset and ability to align with corporate core values.

Culture & Benefits

• Comprehensive well-being support programs.
• Engagement in social impact initiatives through hirify.global for Good.
• Immersive in-person onboarding experience to accelerate impact.
• Access to a global community across 20+ worldwide offices.
• Emphasis on talent development and fostering community connection.