Customer Success Manager (Auto)

TL;DR

Customer Success Manager (Auto): Orchestrating onboarding and driving success for multi-location auto clients using AI agents with an accent on retention, product usage, and multi-stakeholder relationships. Focus on identifying at-risk customers, maximizing product adoption, and collaborating cross-functionally to deliver value-based solutions.

Location: Melbourne, Australia (full working rights in Australia required)

Company

hirify.global builds AI Employees for local businesses in Auto, Home Services, and Aesthetics, trusted by 60,000+ customers and scaling to $100M ARR.

What you will do

• Onboard multi-location clients, conduct training, and ensure full connection to hirify.global services.
• Manage customer portfolio to maximize product usage and minimize retention risk.
• Build deep relationships to understand needs and provide value-based solutions.
• Oversee onboarding cohorts to meet key metrics within timeframes.
• Collaborate with Sales for portfolio transparency.
• Act as product expert to drive customer outcomes.

Requirements

• 3+ years CX/CS experience managing portfolios and focusing on retention
• Deep understanding of marketing technology industry
• Account management with at-risk identification, product adoption, and client activation
• Thrive in changing environments
• Outstanding presentation and communication skills
• Excellent consultative problem-solving

Culture & Benefits

• Real growth and career development in young Australia market
• Attractive base + super + commissions
• $650 monthly Benefits & Wellbeing allowance
• Free snacks/drinks, end-of-trip facilities, bike storage in Queen & Collins building