Technical Account Manager

TL;DR

Technical Account Manager (SaaS): Serve as primary technical point of contact for strategic customers, bridging business requirements and technical execution with an accent on integrations, troubleshooting, and operational excellence. Focus on advocating for customer needs, mitigating risks, and aligning technical roadmaps with business growth.

Location: Hybrid in Sydney / Melbourne

Company

hirify.global is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, serving over 1.5 million workers and 375,000 workplaces across 100+ countries, recently achieving Unicorn status.

What you will do

• Act as the technical voice of the customer, prioritising their needs with Product and Engineering teams.
• Own technical relationships for a portfolio of strategic accounts, ensuring high customer satisfaction.
• Proactively identify and resolve technical bottlenecks and risks in customer journeys.
• Translate business goals into scalable technical roadmaps.
• Establish and monitor KPIs and technical health metrics for assigned accounts.

Requirements

• Proven experience managing complex technical integrations and troubleshooting SaaS platform issues.
• Exceptional communication skills to explain technical concepts to non-technical stakeholders and executives.
• Data-driven analytical mindset for identifying trends and measuring account health.
• Strong cross-functional collaboration with Sales, Support, and Product teams.
• Adaptability in a fast-paced environment with evolving priorities.

Culture & Benefits

• Flexible work policy with work-from-home stipend.
• Employee Share Ownership Plan (ESOP).
• Paid parental leave, Group Salary Continuance Insurance, and Employee Assistance Program.
• Additional leave days including study assistance, celebration days, and volunteering.
• Global working groups, annual Hackathons, novated leasing for electric vehicles, internet reimbursement.