SMB Account Manager (SaaS)

TL;DR

SMB Account Manager (SaaS): Driving revenue growth through upselling and cross-selling for a business management platform targeting deskless employees with an accent on pipeline management and customer expansion. Focus on owning the full sales cycle, analyzing customer data for growth opportunities, and collaborating with SDR/CSM teams to ensure seamless customer experiences.

Location: Must be located in Melbourne and able to work hybrid 3 days per week in the office

Company

A TLV-based startup providing a business management platform designed to simplify operations for the global deskless workforce.

What you will do

• Identify and execute upselling and cross-selling opportunities within the existing customer base.
• Own the full sales cycle, managing your own account pipeline to meet and exceed quotas.
• Analyze customer data to uncover expansion opportunities and drive revenue growth.
• Act as the primary face of the company, maintaining high standards of customer service.
• Collaborate with SDR and CSM teams to ensure a seamless end-to-end customer experience.
• Influence product development by communicating customer demands and needs to the product team.

Requirements

• 1-2 years of experience as an Account Manager or Account Executive at a SaaS company
• Proven track record of closing deals and over-achieving monthly quotas.
• Strong customer relationship skills with the ability to interact with stakeholders at all organizational levels.
• Ability to be highly independent, self-learn, and take full ownership of tasks.
• Ability to thrive in a high-pressure, fast-paced work environment.
• Excellent communication and collaboration skills as a team player.

Culture & Benefits

• Emphasis on long-term investment in employees through continuous nurturing and training.
• Encouraging, caring, and supportive work environment.
• Strong team bonding through weekly happy hours and holiday parties.
• Opportunity to work on a product that provides real, affordable value to managers of all business types.